Sampaguita

I don't like my scent. Can I exchange it?
As we want to make every candle burn a moment to remember, we are unable to accommodate returns, exchanges or refunds at this time once the order has been shipped. Due to our products being crafted and tailored, we plan to consider these options in the future.

You are more than welcome to contact our experts for recommendations as we are excited to provide you guidance in scents and fragrances available tailored to you.  

My product arrived damaged, help!
We try to ensure that we package our products as safely and securely as possible. Due to our company having no control over how the mailing service/carrier handles our packages, if you received your order damaged, please contact us immediately via email and let’s work together to find a solution!

I changed my mind. Can I cancel my order?
Currently, we are operating on a small scale and producing in small batches. At this time, canceling an order can be made within the 24-hour window. Refunds can take up to 7 business days depending on your bank or credit company.

1. Do you offer shipping?
Yes, shipping is available, and we offer free shipping on all orders over $75.

2. Do you do local pickup?
We currently do not offer local pickup. Follow us to receive updates on future
pop-ups and live events!

3. When do I expect to receive my order?
We handcraft our candles in small batches with love, attention to details and
aesthetics in mind. Please allow up to 5 days in handling and an additional 3-4
days for delivery.

4. How can I track my order?
Once an order has been placed, a tracking will immediately be generated and
provided in real time which is accessible via your email or text message.

5. Do you ship internationally?
We currently ship our products within the United States and Canada